Terms & Conditions

These terms and conditions are applicable to all customers using the Davenport Lift Control website. Please read carefully and make sure you understand our terms before ordering items from the website.

1. Scope / general

Customers' terms and conditions of purchasing and/or of payment do not apply. Only the terms and conditions herein apply, even if the customer’s own terms are not expressly contradicted. This affects all goods and/or services rendered unless written agreement has been made to the contrary.

2. Offer and confirmation

All offers, in particular those in our sales media, are non-binding as to pricing and shipping availability. All agreements made first become valid on written confirmation by us. We make no guarantee of the veracity or accuracy of illustrations, drawings, diagrams, technical data or electrical values given.

3. Delivery periods

Delivery periods given are not binding. Unforeseen hindrances such as acts of God, industrial disputes, malfunctions of any kind in our own company or that of any supplier, transport difficulties, etc. entitle us to rescind our delivery obligation either in whole or in part. The buyer's right to claim damages or compensation in such cases is excluded.

4. Prices

Prices given are not binding and are given in pounds ex works excluding VAT which will be involved separately. We expressly reserve the right to change the prices given in sales media at any time.

5. Packaging

Packaging will be invoiced separately and is non-refundable.

6. Shipping

Shipping occurs at our discretion and without guarantee for the cheapest system of shipping. We ship the order at the risk of the customer (delivery purchase).

If the package is damaged upon delivery, the acceptance of the package can be refused as 'damaged’. If the package is accepted, the contents must be immediately inspected for damages in the presence of the deliverer. If the goods are damaged, the damage must be reported to us by the next working day at the latest.

Goods which are not determined to be non-functional until the first usage must be sent by us to the manufacturer for inspection. A refund of the purchase price as well as shipping cost will depend on these inspections. A refund is excluded with improper handling.

7. Returns

We grant the purchaser a right to return stock item goods which are free from faults. This must be done within ten working days after the goods have been issued (date on invoice). Electronic components (on circuit boards) or components for which the proper condition cannot be proven without extensive technical inspection cannot be returned.

• Your right to return the goods does not exist after the deadline has expired.
• All returned shipments require a filled-out return form. Please contact us to request a return form.
• Returns will not be processed without a filled-out return form. With all returns, a copy of our invoice or shipping note must be included.
• For returns which are not due to faulty goods or our own fault, a re-storage fee for a sum of 15% of the value of the goods will be charged (at least 20 pounds).
• Shipping costs are the burden of the customer. After a check has been carried out, depending on the results these will be refunded.

8. Reservation of title

Title in the goods delivered and purchased transfers to the buyer only on complete payment of the purchase price agreed. The buyer may not pledge such goods, or transfer title in them as security, until such complete payment has been rendered. The buyer must advise us immediately of attachment by third party.

9. Payment

Unless otherwise agreed, payment is due in full within 30 days from date of invoice.

10. Right of withdrawal

We may withdraw from the contract of sale if we have made a congruent covering transaction but the supplier does not deliver as envisaged, although we are not in arrears of payment toward that supplier and are otherwise innocent of any act of commission or omission contributory to such non-delivery. We also have a right of withdrawal if the goods to be delivered are unexpectedly unobtainable on the market, i.e. if no covering transaction is possible. The buyer's right to claim compensation or damages in such cases is excluded.

11. Guarantee

Obvious defects are to be advised within 2 days of delivery. Our guarantee is restricted to repair / correction or replacement; if such repair or replacement is unsuccessful then only rescission of the contract may be demanded. This does not affect our obligation to render damages/compensation, but this is excluded in cases of simple negligence unless cardinal duties have been breached. Liability under product liability law is also unaffected by this provision.